Client Access Specialist (Full-Time)

Position:         Client Access Specialist
Reports to:     Director of Outpatient Services
Full-time/Non-Exempt -40 Hours/week


The Client Access Specialist is an integral part of Helps continuum of care and is a member of a multi-disciplinary treatment team. The Client Access Specialist works with clients from their initial point of contact with the Agency through to their initial outpatient evaluation to ensure a smooth and seamless entry into Outpatient treatment.


  • Screening/triage of potential clients in AURA
  • Scheduling appointments, verify insurance coverage.
  • Answering phones, directing and transferring calls between all 3 outpatient programs.
  • Provide information about agency programs/services as well as connections to treatment resources in the area.
  • Process/routes daily US and interoffice mail.
  • Performs a variety of office, administrative and support duties, including scanning documents to client’s electronic health records.
  • Engage in ongoing professional development through trainings.


High School Diploma and 2 years of experience in related field or demonstrated skills required, Valid CT Driver’s License.


The position requires an excellent phone manner, the ability to listen and communicate with callers in a professional, respectful, and caring way is essential.  Must have thorough knowledge of Helps programs and services.  Work independently when needed but always as a part of the administrative and outpatient teams.  Must possess and demonstrate a high level of computer knowledge, including but not limited to AURA, Microsoft Office Suite and Outlook Express.

Substance Abuse

A 4-month Residential treatment program for substance abuse or co-occurring disorders. Gender-specific groups, medication management services, and discharge planning are offered. Read More

Substance Abuse

An Outpatient treatment program for substance abuse or co-occurring disorders. Same day screenings, gender-specific groups, and medication management are offered.   Read More

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