Access Specialist

CLIENT ACCESS SPECIALIST- (Front Desk for Adult Behavioral Health Outpatient Program)

SUMMARY

The Client Access Specialist is an integral part of Helps continuum of care and is a member of a multi-disciplinary treatment team. The Client Access Specialist works with clients from their initial point of contact with the Agency through to their initial outpatient evaluation to ensure a smooth and seamless entry into Outpatient treatment.

Fulltime/Non-Exempt -40 Hours/week

Monday to Friday with varying shifts

$16.48/Hour or $34,280 annually

QUALIFICATIONS

*High School Diploma and 2 years of experience in related field or demonstrated skills,

*Valid CT Driver’s License (Required)

BENEFITS OFFERED

• Health insurance (with large employer contribution)
• Generous paid time off package plus 11 paid holidays per year for full-time staff
• Dental insurance
• Vision insurance
• Tuition reimbursement
• Life insurance
• 401(k) matching by Help Inc.

AGENCY OVERVIEW

With multiple sites throughout the state; Help, Inc. provides residential and non-residential mental health and substance abuse treatment, support, and skill development to improve our clients’ quality of life.
Help, Inc. fosters a team-oriented culture, along with opportunities for continuing education, career growth, and an extensive benefits package

KEY RESPONSIBILITIES

• Screening/triage of potential clients in AURA

• Scheduling appointments, verifying insurance coverage.
• Answering phones, directing and transferring calls between all 3 outpatient programs.
• Provide information about agency programs/services as well as connections to treatment resources in the area.
• Process/routes daily US and interoffice mail.
• Performs a variety of office, administrative, and support duties, including scanning documents to clients’ electronic health records.
• Engage in ongoing professional development through training.