Access Specialist

CLIENT ACCESS SPECIALIST- (Front Desk for Adult Behavioral Health Outpatient Program)



The Client Access Specialist is an integral part of Helps continuum of care and is a member of a multi-disciplinary treatment team. The Client Access Specialist works with clients from their initial point of contact with the Agency through to their initial outpatient evaluation to ensure a smooth and seamless entry into Outpatient treatment.


Fulltime/Non-Exempt -40 Hours/week


Monday to Friday with varying shifts


$16.48/Hour or $34,280 annually



*High School Diploma and 2 years of experience in related field or demonstrated skills,

*Valid CT Driver’s License (Required)



  • Health insurance (with large employer contribution)
  • Generous paid time off package plus 11 paid holidays per year for full-time staff
  • Dental insurance
  • Vision insurance
  • Tuition reimbursement
  • Life insurance
  • 401(k) matching by Help Inc.




With multiple sites throughout the state; Help, Inc. provides residential and non-residential mental health and substance abuse treatment, support, and skill development to improve our clients’ quality of life.
Help, Inc. fosters a team-oriented culture, along with opportunities for continuing education, career growth, and an extensive benefits package



  • Screening/triage of potential clients in AURA


  • Scheduling appointments, verifying insurance coverage.
  • Answering phones, directing and transferring calls between all 3 outpatient programs.
  • Provide information about agency programs/services as well as connections to treatment resources in the area.
  • Process/routes daily US and interoffice mail.
  • Performs a variety of office, administrative, and support duties, including scanning documents to clients’ electronic health records.
  • Engage in ongoing professional development through training.


Substance Use

A 4-month Residential treatment program for substance use or co-occurring disorders. Gender-specific groups, medication management services, and discharge planning are Read More

Substance Use

An Outpatient treatment program for substance use or co-occurring disorders. Same-day screenings, gender-specific groups, and medication management are offered.   Read More

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